Shipping + Handling
We are so excited to share our love for ceramics and earthly goods with you and we understand, as customers ourselves, that you may want to return or exchange something. But first, here's the facts!
Shipping: Items ship between 5-25 days depending on what you ordered and the quantity available. For example: If you ordered an entire set of dinner plates or moon cups, were going to need some time. If you ordered a jar of Holy Dust, expect that out in a few days. If you ordered something that is time sensitive, please just email us and we'll let you know what's immediately available or move you up the list to make that Birthday deadline.
Sizes & Color: We make this stuff by hand people! All sizes and colors will vary. Each piece is one of a kind, thrown, dried, glazed and fired all at different times, and although we measure (kinda), we are not a machine and we love that. There are many online stores that can provide you with fast, cheap, perfectly white glazed machine made tableware… if you’re into that.
Damage: If you received your package and something broke on the way, please take a photo and email email@example.com we are happy to send you another one. We package the best we can with earth friendly products that are either biodegradable or up-cycled materials we've received from our vendors.
Returns: We are so proud to say that our return rate is so rare but if you do wish to return please feel free to email us for instructions. We are happy to take it back. If the piece comes back damaged, you’ve forfeited your refund.
Earth + Element Team